We stand behind the quality and craftsmanship of all our jewelry. That’s why we offer a free one-year warranty against manufacturing defects on all our fine jewelry.  If any jewelry you purchase from us is damaged from manufacturing, please contact us at help@ardenrosejewelry.com so we may evaluate your piece. A $40 deposit will be taken before the shipment of your item to Arden Rose Jewelry for evaluation, which covers the cost of shipping the item and an evaluation by one of our expert jewelers to determine if the damage is covered by our warranty. This fee will be refunded in full for all warrantied repairs, for which we also offer complimentary shipping back to you. For any repairs not covered by our warranty, we will advise you of the repair that is needed and quote you a price for you to approve before that work is performed. Upon your approval, your deposit will be applied to this repair. If you choose to not have us perform the repair or we do not otherwise receive your instructions within 30 days after advising you of the repair needed, the deposit will be applied to cover the shipping charge back to you after our evaluation.

For any warranty issue found, Arden Rose Jewelry will repair the warrantied damage or replace the item without charge.

Our warranty covers manufacturing defects and, as such, does not cover damage due to ordinary wear and tear, misuse, loss of gemstones, product loss or theft, or damage or loss caused by failure to obtain any repairs necessary to preserve the integrity of the jewelry. Repair or service performed by anyone other than Arden Rose Jewelry will void the warranty. Examples of common issues that are not  considered manufacturing defects include: discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing; the wearing down over time of precious metals, especially prongs, which may require restoration work as part of normal wear; prongs catching, wearing out, or bending over time due to everyday wear, misuse or accidental damage, allowing a gemstone to fall out; the loss of a gemstone caused by damage from everyday wear or from other damage.

Many of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60. Requested ring resizing and shipping will be at the expense of the customer.